AI-powered concierge for customer experience.
Problem Statement
The customer service industry is experiencing a fundamental disconnect between consumer expectations and service delivery, creating frustration for customers and missed opportunities for businesses. Despite significant investments in customer service technology and operations, companies are failing to meet basic customer needs and expectations. The rate of customer problems has increased from 44% to 66% between 2015 and 2020, while 58% of customers report receiving no value from their customer service interactions. This represents not just a service failure, but a broader breakdown in the relationship between companies and their customers.
Total Addressable Market (TAM)
$79.4B
Global outsourced customer experience (2023)
Solution
Teleperson addresses these challenges through a comprehensive, customer-centric platform that fundamentally reimagines the customer service experience. At its heart, Teleperson creates a unified customer service ecosystem built around the Teleperson Concierge: An AI-powered system that provides contextual routing and issue resolution. The Concierge maintains memory of all customer interactions across vendors, enabling truly personalized service delivery. It can understand customer intent, emotion, and context to either resolve issues directly or connect customers with the most appropriate human representative.
Founder
Jesse Hollander
Jesse will lead the overall strategic and corporate growth of Teleperson. Jesse has been involved in finance, operations and growth strategy since 2006, beginning as a cross-border M&A analyst and continuing, post MBA in 2010, co-founding an M&A advisory shop working with global private equity firms interested in East Africa. In 2013, Jesse shifted to market intelligence, first heading up the strategy division for a global market research firm, then working briefly for a Menlo, CA-based startup in qualitative, online intelligence, before joining Frost & Sullivan, a global research & consulting firm, where he began in business development and now serves as a consultant in the business & financial services group. He graduated from Boston University with a BA in psychology and from Hult International Business School with an MBA focused on international finance.
Sales Traction
Initial discussions with beta clients